Saturday, January 15, 2022

Customer profiles and commonalities

Customer type 1

Name: Jess (she/her)

Age: Late teens

Where they live: Typical British town

Occupation: College student (studying Fine art, English and Performing arts)

Income: None 

Hobbies/interests: Making art, writing stories, watching/listening to musicals, reading

Media they engage with: Books, musicals (live and online), Netflix (teen shows e.g. Glee)

Where they shop: Etsy

Distinctive qualities: Musical theatre enthusiast

Why they're interested in my product: Loves musical theatre, keeps up to date with new upcoming shows, likely in the local area


Customer type 2

Name: Barnabus (he/him)

Age: Early 70's

Where they live: Cottage in rural England

Occupation: Retired (was an architect)

Income: None

Hobbies/interests: Playing piano, ballroom dancing lessons with his wife, going out for tea

Media they engage with: Nature documentaries, doesn't really use technology often

Where they shop: Book shops, marketplace

Distinctive qualities: Interested in traditional musical theatre, very old fashioned

Why they're interested in my product: Learn about how theatre has changed, he'll be exposed to more diverse theatre to change his old-fashioned views, not a fan of new musicals that are remakes of popular films


Customer type 3

Name: Jeanette (she/her)

Age: Mid 30's

Where they live: Small apartment in London

Occupation: Fiction writer

Income: Around £15,000 a year

Hobbies/interests: Attending protests/marches, supporting charity

Media they engage with: Poetry, amateur theatre productions, BBC dramas, Pinterest

Where they shop: Charity shops, smaller businesses

Distinctive qualities: Very supportive of and involved in community projects 

Why they're interested in my product: Interested in new theatre pieces and is an advocate for diversity


Customer type 4

Name: Leighton (he/they)

Age: Teenager

Where they live: Rather rundown apartment block in an urban area of England

Occupation: High school student with a part time café job

Income: Minimum wage 

Hobbies/interests: Performing, singing, dancing, fashion designing 

Media they engage with: Musical theatre (newer, modern musicals), fashion magazines, RuPaul's Drag Race, social media (especially Instagram)

Where they shop: H&M, SHEIN

Distinctive qualities: Interested mainly in modern musical theatre

Why they're interested in my product: Loves new musical theatre and highly creative


Customer type 5

Name: Ricardo (they/them)

Age: Early 20's

Where they live: Very small apartment in London

Occupation: Actor 

Income: Around £20,000 a year

Hobbies/interests: Going to the theatre, listening to music, photography, going to rock concerts

Media they engage with: Musical theatre (mainly rock musicals), rock music (through Spotify or records), old music videos

Where they shop: Vintage shops, record shops

Distinctive qualities: Is pursuing an acting career

Why they're interested in my product: In the musical theatre profession, aims to create more diversity in the industry


Customer type 6

Name: Delia (she/her)

Age: Mid 40's

Where they live: 'Fancier' regions of England 

Occupation: Violinist in an orchestra

Income: Around £55,000 a year

Hobbies/interests: Writes her own compositions, gardening, going to the opera

Media they engage with: true crime documentaries and crime TV shows, not really present on social media

Where they shop: Waitrose, Selfridges, M&S

Distinctive qualities: Typically interested in classical music and performance, but is open to seeing new productions

Why they're interested in my product: Interested in the arts and is open to seeing new productions if the premise interests her


Customer type 7

Name: Katy (she/her)

Age: 19/20

Where they live: In London 

Occupation: Dance student with a part time job at a florists

Income: Minimum wage

Hobbies/interests: Dance (ballet and tap especially), stretching and exercise, flower arranging, makeup and self care

Media they engage with: Nearly all social media platforms

Where they shop: Asos, boohoo

Distinctive qualities: Is highly creative and specialises in mainly dance, but also interested in makeup

Why they're interested in my product: Is indirectly interested in theatre through dance, has an appreciation for aesthetics which I also do


Customer type 8

Name: Jonathan (he/him)

Age: Early 30's

Where they live: Crowded, rather grungy apartment

Occupation: Aspiring musical theatre writer and composer, with a part time job at a diner

Income: Minimum wage

Hobbies/interests: Scriptwriting, composing, songwriting, swimming

Media they engage with: Old music on records, books, not interested in modern media

Where they shop: Vintage shops, small businesses

Distinctive qualities: Has very similar aspirations to mine

Why they're interested in my product: Also creating his own musical theatre shows, interested in new theatre


Link to Pinterest boards: https://pin.it/AbHvYkC


Commonalities

Age range: 17 - 35

Geographical location: UK

Occupation: Creative careers or studying creative subjects (especially in theatre)

Income brackets:  Minimum wage -  £30,000

Common leisure interests: Creative hobbies (e.g. reading, writing, performing, art)

Media channels: Theatre, books, Netflix shows, Instagram and Pinterest

Shops: Vintage shops, charity shops, businesses with handmade products (smaller businesses)

Attitudes: Support amateur theatre and the theatre industry, advocates for diversity and accessibility

Common themes: All like musical theatre in some way

Common reasons for wanting my product: Agree with my mission statement (interested in new theatre productions and want to see more diversity in theatre)


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Vision and mission statement Vision statement:  To transform theatre into a welcoming and inclusive industry for all. Mission statement:  To...